Privacy Policy

1. Information We Collect

We collect the following types of information when you use our services:

• Contact Information: Name, email address, phone number, delivery address
• Event Details: Date, location, number of guests, special dietary requirements
• Payment Information: Processed securely through third-party payment providers
• Technical Data: IP address, browser type, device information, cookies

2. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To process bookings, communicate about events, and deliver catering services
• Customer Support: To respond to inquiries, handle complaints, and provide assistance
• Marketing: To send promotional offers and newsletters (with your consent)
• Legal Compliance: To comply with Spanish and EU legal obligations including food safety and tax requirements

3. Legal Basis for Processing

We process your data based on: (1) Contract performance - to fulfill our catering services; (2) Legal obligation - to comply with food safety, tax, and accounting requirements; (3) Consent - for marketing communications; (4) Legitimate interest - to improve our services and prevent fraud.

4. Your Rights Under GDPR

As an EU resident, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restriction: Limit how we process your data
• Right to Data Portability: Receive your data in a structured format

5. Data Sharing and Third Parties

We may share your information with:

• Payment processors (e.g., Stripe, PayPal) to handle transactions securely
• Email service providers for communication purposes
• Legal authorities when required by Spanish or EU law

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship and up to 7 years afterward to comply with Spanish tax and accounting regulations.

7. Cookies

We use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

8. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at: info@fuegosdecostablanca.com